Shipping policy

SHIPPING

1. ORDER DISPATCH :  We do our best to dispatch orders within 1 business day. Please allow some extra time for the delivery of your order by Australia Post – auspost.com.au. After the order is lodged online you will receive an email notice from our website with your parcel tracking number to follow its progress.
2. FREE SHIPPING offered excludes 9kg and 20kg sizes, but includes all other products for order values over $150 (Australia and New Zealand), and over $200 for US customers (retail only).  Freight calculation is based on shopping cart contents, weight, volume and destination, and is shown at the checkout before payment.
3. Elektra Life has accounts with a number of major courier companies and Australia Post. We will arrange freight through these accounts for you unless you require shipping through your own courier. If you wish to use your own courier we cannot be held responsible for loss or damage once goods leave our warehouse. Please advise your national or international account number and contact details of your preferred courier with your order.
4. The customer assumes all risk upon delivery to Australian destinations. It is assumed that authority is given to leave freight at the nominated address if no one is there to receive it.  If the customer wishes not to have the freight left at the address if no one is in attendance, then the customer accepts responsibility for any second delivery charges from the courier company.
5. International shipping may require legal documents for export purposes, depending on country of destination.  Elektra Life Pty Ltd will do its best to provide service support, however the customer accepts full responsibility for customs clearance in their country if applicable. If for any reason the order is not able to be shipped to the destination country, the customer will be advised by email, with order refunded if the payment had been made.
6. If the customer lists the wrong address in their order, then the cost of resending to another address will be bourne by the customer. If Elektra Life Pty Ltd made an error in address label for delivery, which was not listed by the customer on the order, then Elektra Life will bear the cost of re-sending the order to the listed address as per customer order.
7. If the order has been lost in transit, Elektra Life Pty Ltd will report it to the courier for investigation and inform the customer of updates. If the courier cannot locate the parcel/s, and after confirmation thereof by the courier/postal system, then a replacement of the order will be organised if insurance has been selected at the time of order. Once the order is dispatched, the customer takes full responsibility for the goods in transit. If there is no transit insurance selected in the customer order, Elektra Life Pty Ltd will apply for reimbursement of the postal charge (courier fee) on behalf of the customer.