Terms and Condition

  1. Orders can be placed through our website, by email, fax, post or telephone. In order to avoid communication errors we strongly recommend that orders be placed in writing via our website, email or fax. We guarantee the accuracy of written orders, however, we accept no responsibility for errors as a result of verbal miscommunication.
  2. Customer Service Policy: We pride ourselves on the speed of our service. Orders are processed the same day they are received. We cannot guarantee dispatch times in situations affected by circumstances beyond our control. Once the order has been processed, any changes will be treated as a new order. Elektra Life is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 2-5 business days for Australia and 8-15 business days international; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
  3. International orders must be paid in AUSTRALIAN DOLLARS – AUD $ –  via Visa, Mastercard, Direct Bank Deposit or Paypal. If you are paying with credit card or Paypal, your local currency will be converted by these platforms to the AUD currency according to the rate of the day. Credit card or Paypal credit card payments are limited to $1,000.  Purchases over this amount can be made via direct deposit.
  4. If any item is short delivered and has been charged for, Elektra Life will be more than happy to cover the cost of freight in resending the goods as soon as possible. Please note items are not backordered and need to be re-ordered at the time they become available.

PAYMENT METHOD

  1. All orders must be paid for prior to shipping.
  2. We accept Visa or MasterCard, or PayPal via online shopping cart. We also accept Direct Bank Deposits.  Orders can be delayed, as we will have to wait for funds to be cleared before shipping the products.
  3. Cheques and Money Orders are to be made out to Elektra Life Pty Ltd. Cheques and Money Orders must be received at our postal address P.O. Box 1347 Nerang Qld 4211, Australia, before the order can be dispatched. Please record your order reference # / and name on the back of the cheque or money order.

Our account details for direct deposit:
Bank name: Westpac Bank, Broadbeach (Swift Code WPACAU2S)

NOTE: Please use your order number as a bank reference.

Account name: Elektra Life Pty Ltd

BSB #: 034-239 Acc #: 28-9980

PRICING and TAXES

  1. All prices are quoted in Australian Dollars (AUD).
  2. GST is applied to all orders within Australia on taxable items including freight. We cannot waive GST unless required documentation is supplied for Australian EXPORT orders.
  3. International orders may incur import duties and taxes applicable to the destination of shipment that Elektra Life cannot be responsible for. Once the freight arrives in your country via the postal system, it is your responsibility, including any applicable local duties or taxes. If you have questions about these taxes please contact your local customs office.
  4. All online product prices are quoted ex warehouse at Nerang, Queensland (4211), and do not include shipping and transportation costs to destination.

CANCELLATIONS

Orders cancelled after 24 hours of the time of order placement will incur a 20% restocking fee.

 

PRIVACY POLICY

Elektra Life is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Elektra Life uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Elektra Life only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

SECURITY POLICY

When purchasing from Elektra Life your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre at Contact Page

DISCLAIMER

The information contained in this website is obtained from current and reliable sources.

Elektra Life Pty Ltd provides the information contained herein in good faith but makes no representation as to its comprehensiveness or accuracy.

This website summarises our best current knowledge of the health and safety hazard information of the product.

Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose.

As the ordinary or otherwise use(s) of this product is outside the control of Elektra Life Pty Ltd., no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained.

Elektra Life Pty Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Elektra Life Pty Ltd as to the fitness for any use. The liability of Elektra Life Pty Ltd is limited to the value of the goods and does not include any consequential loss.

Elektra Life Pty Ltd shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Elektra Life Pty Ltd shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

MANUFACTURED PRODUCTS INGREDIENT DISCLAIMER

As the availability of ingredients and raw materials is not always certain whether due to changes in nature or otherwise, Elektra Life Pty Ltd reserves the right to substitute alternative ingredients/raw materials in the manufacture of its products in order to maintain supply to its customers. Customers should always refer to the ingredients label as affixed to each product or to specification sheets which are current at the time of supply of the product.